CRM – CUSTOMER SERVICE REPRESENTATIVE

Recruitment information

Priority for early applications

  • Experience: 1 year
  • Level: Staff
  • Quantity: 4
  • Working time: Chicago City time
  • Sex: Male/Female
  • Age: 21-30 yrs

Job description

Discuss job details in the interview.

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Job requirements

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • College degree

Benefits

  • Dynamic working environment, friendly, promotion opportunities.
  • KPI bonus.
  • Annual salary review
  • Performance Bonus
  • Birthday Party monthly, Gifts for Wedding/New born
  • Teambuilding

Wage Range:

Competition (Direct exchange during the Interview)

Application deadline:

31/08/2020

ỨNG TUYỂN NGAY
Thông tin liên hệ
Người liên hệ: Ms Vân hoặc Ms Ân
Trụ sở TPHCM: Tòa nhà HAHALOLO, 400/8B Ung Văn Khiêm, P.25, Q.Bình Thạnh, TP.HCM.
Chi nhánh Huế: Tầng 06, số 02 Lê Quý Đôn, Phường Phú Hội, Thành Phố Huế, Tỉnh Thừa Thiên Huế.
Chi nhánh Hà Nội: Tòa nhà HH2 Bắc Hà, số 15 Tố Hữu, Thanh Xuân, Hà Nội.
Chi nhánh Cần Thơ: Tầng 9, Tòa nhà STS Tower – 11B Đại lộ Hòa Bình, P.Tân An, Quận Ninh Kiều, TP. Cần Thơ.
Chi nhánh Đà Nẵng: Tầng 02, số 72 Hàm Nghi, Phường Thạc Gián, Quận Thanh Khê, TP. Đà Nẵng.
Hotline: 0939 013 456
Tel: 0914.745.775
Email: tuyendung@hahalolo.com
Ngôn ngữ hồ sơ: Không yêu cầu

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